Thank you for choosing Fresa Smiles. We are committed to providing you with the highest quality of dental care. To ensure a clear understanding of our mutual responsibilities, we ask that you review and sign our financial policy below.
1. Payment for Services
- Time of Service: While payment is generally due in full at the time services are rendered, we frequently offer flexible payment plans, particularly for our cash-type (no insurance) patients. If a payment plan is established, a required down payment must be made at the time of service to initiate the plan and schedule any subsequent appointments. For patients utilizing insurance, full payment is due for all co-pays, deductibles, and non-covered services.
- Accepted Methods: We accept cash, major credit cards, and approved third-party financing (e.g., Cherry, CareCredit). Please note that for security reasons, we do not issue cash refunds.
2. Dental Insurance
- Estimates Only: As a courtesy, we will file claims with your insurance provider. However, any estimate provided by our office is a non-guaranteed estimate based on information provided by your insurer.
- Patient Responsibility: You are ultimately responsible for the total cost of treatment. If your insurance company denies a claim or pays less than anticipated, the remaining balance is your responsibility and must be paid within 30 days.
3. Cancellation and No-Show Policy
Your appointment time is reserved exclusively for you. When a patient misses an appointment, it prevents another patient from receiving necessary care.
- Notice Period: We require at least 24 hours’ notice for any cancellations or rescheduling.
- Late Fee: Appointments canceled with less than 24 hours’ notice, or missed without notice (“No-Show”), will be subject to a $75.00 fee. This fee must be paid before your next visit.
4. Refund Policy
- Clinical Services: Fees for professional services (exams, cleanings, X-rays, etc.) are final once the service is completed. No refunds will be issued for rendered treatment.
- Custom Lab Work: For procedures involving external labs (Crowns, Veneers, Bridges, Dentures, or Aligners), the lab portion of the fee becomes non-refundable once the fabrication process has begun.
- Credit Balances: If a refund is due because of an insurance overpayment or a change in a pre-paid treatment plan, it will be processed within 10–14 business days via the original payment method or a practice check.
- Treatment Changes: If you choose to discontinue a multi-stage treatment plan (e.g., Orthodontics), you will be refunded the prorated amount for services not yet performed, minus any non-refundable lab or administrative fees.
5. Delinquent Accounts
Accounts remaining unpaid after 90 days may be referred to a collection agency. The patient (or guardian) will be responsible for all costs associated with the collection process, including reasonable attorney fees.
